Support
Include your app ID (Profile → ID) so we can find your account.
Common questions
I paid but my diamonds didn't arrive
Reopen the app and check Wallet → History. If they are still missing after 30 minutes, email support@nextembers.com with your app ID, the time of purchase and the receipt.
How do I get a refund?
Purchases made in the app are refunded by Apple or Google. See the Refund Policy for the steps.
How do I report someone?
Open their profile or tap their message, choose Report, and pick a reason. For urgent safety issues, also email support@nextembers.com.
How do I become a recharge agent?
Read the agent program and apply there. Your agency needs at least 10 active hosts.
I can't sign in
Check that you are using the same phone number or sign-in method you registered with. If it still fails, email us from that number's linked email or include the number in your message.
Delete your account
- In the app: Settings → Account → Delete account, then confirm.
- Without the app: email privacy@nextembers.com with the subject "Delete my account" and your app ID and the phone number on the account. We confirm by SMS before deleting.
Deleting removes your profile, followers, messages and remaining diamonds. Purchase and payout records we must keep by law are kept for the required period. Deletion is completed within 30 days.