Refund Policy
Diamonds are a virtual item that is delivered to your account right away, so purchases are generally final. Here is what to do when something goes wrong.
Bought in the app (Apple or Google)
- Apple and Google process these payments, so refunds are requested from them under their own rules.
- iPhone: go to reportaproblem.apple.com, sign in, and choose the purchase.
- Android: open Google Play → Profile → Payments & subscriptions → Budget & history, choose the purchase, and request a refund.
- When a refund is approved, the diamonds from that purchase are removed from your account. If you already spent them, your balance can go below zero until it is topped up.
Paid but diamonds didn't arrive
Close and reopen the app, then check Wallet → History. If they are still missing after 30 minutes, write to support@nextembers.com with your app ID, the time of purchase and the receipt. We add any missing diamonds after we confirm the payment.
Bought from a recharge agent
Agents sell diamonds as independent businesses, so refunds for what you paid an agent are between you and the agent. If an agent took your money and did not send diamonds, report it to agents@nextembers.com with their name, your app ID and proof of payment. We can check the transfer log and act against the agent.
Recharge agents buying from NextEmbers
- Diamonds loaded into an agent wallet are not refundable once credited.
- If we credited the wrong amount, contact us within 7 days and we will correct it.
- A chargeback or payment dispute freezes the agent wallet and the diamonds from that payment are removed while we review it.
Gifts
Gifts are final once delivered, including gifts sent by mistake.
Your rights
Nothing in this policy limits refund rights you have under the consumer protection laws where you live.
Contact
support@nextembers.com · NextEmbers LLC, [Business address], Virginia, USA