Privacy Policy
NextEmbers LLC ("NextEmbers", "we") runs the app, the agent panel and this website. This policy explains what personal information we collect, why, and what you can do about it.
What we collect
- Account details: phone number or sign-in account, display name, profile photo, date of birth or confirmation that you are 18 or older, and country.
- What you do in the app: live streams, voice room activity, chat messages, gifts sent and received, follows, reports and blocks.
- Purchases and wallet: diamond purchases and balance history. Payments are processed by Apple, Google or our payment provider; we receive a confirmation, not your full card number.
- Device and usage: device model, operating system, app version, IP address, crash logs and approximate location from your IP address.
- Hosts and agents: if you earn as a host or apply as a recharge agent, we also collect the identity and payout details needed to verify you and pay you, such as your full name, ID or passport, a selfie and bank or wallet details.
How we use it
- To run the app: create your account, stream video and audio, deliver gifts and messages, and show rankings.
- To process purchases, keep wallet records, pay host earnings and handle refunds and chargebacks.
- To keep people safe: moderate content, investigate reports, detect fraud and money laundering, and enforce our Terms.
- To verify agents and hosts and screen them against sanctions lists.
- To fix bugs and improve the app, and to send service messages. We send marketing messages only if you agree.
We do not sell your personal information.
Who we share it with
- Other users: your profile, live streams, messages in rooms and gifts are visible to the people you interact with.
- Service providers: cloud hosting, live video and voice infrastructure, payment processors (Apple, Google, Stripe and regional payment providers), identity verification and analytics, only to provide their service to us.
- Your agency: if you are a host in an agency, the agency sees your live hours, gifts received and earnings.
- Legal reasons: when required by law, to respond to valid legal requests, or to protect people from harm.
- Business transfers: if NextEmbers is merged or sold, your information may transfer to the new owner under this policy.
We are based in the United States, and your information may be processed there and in other countries where our providers operate.
How long we keep it
We keep account information while your account is open. Purchase, wallet and payout records are kept as long as tax and financial laws require. Identity documents for hosts and agents are encrypted and kept only as long as needed for verification and legal obligations. When you delete your account, we delete or anonymize your personal information unless we must keep it for these reasons.
Your choices
- Edit your profile in the app at any time.
- Delete your account in the app under Settings → Account → Delete account, or by writing to us from the phone number or email on the account. See how to delete your account.
- Ask for a copy of your information, or ask us to correct or delete it, by writing to privacy@nextembers.com. Depending on where you live, you may have more rights under local law, such as the GDPR or the Saudi and UAE data protection laws, and we will honor them.
Age
The app is only for people 18 and older. If we learn that someone under 18 has an account, we close it and delete their information.
Security
We use encryption in transit, access controls and logging to protect your information. No system is perfectly secure, so please keep your sign-in details private.
Changes
If we change this policy in a meaningful way, we will tell you in the app or on this page before the change takes effect.
Contact
NextEmbers LLC, privacy@nextembers.com